Privacy Policy

TEXT AND PHONE COMMUNICATIONS

Consent to Receive Communications

By providing your phone number to us, you are providing express written consent to receive communications from us at that number. We may contact you via:

Types of Communications

Transactional Communications (No Opt-Out Available): You will receive essential communications related to your storage account, including:

Promotional Communications (Opt-In Required): With your separate consent, you may receive promotional messages including:

Message Frequency and Timing

Opt-Out Instructions

Promotional Communications (Opt-In Required): With your separate consent, you may receive promotional messages including:

For Transactional Messages: You cannot opt out of transactional messages while you maintain an active account with us, as these are necessary for account management and security.

Message and Data Rates

Standard message and data rates may apply based on your mobile carrier’s plan. We do not charge for text messages, but your carrier may. Contact your mobile provider for details about your messaging plan.

Carrier and Service Provider Information

Text messages are sent through Twilio, a third-party communication service provider. By consenting to receive text messages, you acknowledge that:

Communication Consent Management

You can update your communication preferences at any time through your online account. Consent is specific to the phone number provided – if you change numbers, you must provide new consent We will honor opt-out requests within 10 business days

Opting out of promotional messages does not affect necessary account-related communications

Phone Call Recording

Phone calls to and from our facility may be recorded for quality assurance, training purposes, and to maintain accurate records. By calling us or accepting our calls, you consent to such recording.